Knowlege Base
HR
HR+
Cruz & Callie
Cruz+
Helio
Vibe
Vibe Lite
Vibe Lite BT
Vibe+ (Gen 1)
Vibe+ (Gen 2)
Vibe Pro
Lite
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3Plus Vibe+ (Gen 1)
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Can I change my watch face from the watch or can I only do it from the app?
Open the Spotify app on your phone and play a song or podcast. On the Vibe+, swipe left or right until you see the music app. You can pause/play, skip, rewind, and adjust the volume from the Vibe+.
Can the Vibe+ automatically detect if I'm sleeping?
The Vibe+ does not have automatic sleep detection. The user must turn on sleep mode or set a sleeping schedule to track their sleep.
How does the GPS work on the Vibe+?
The GPS only works when you want the GPS to turn on. Its not automatically on and the watch will ask you if you want to turn it on before workouts.
When does the activity on the Vibe+ reset?
The Vibe+'s activity data goes back to zero at midnight every night.
Does the 3+ app work with any other fitness apps?
The 3+ app is currently compatible with Google Fit and Apple Heath Kit.
What is AGPS service?
AGPS is basically the firmware that helps keep the user’s built in GPS up to date and accurate. If the user is having issues with the accuracy of their built in GPS, ask them to update their AGPS.
How does Spotify work on the Vibe+?
Open the Spotify app on your phone and play a song or podcast. On the Vibe+, swipe left or right until you see the music app. You can pause/play, skip, rewind, and adjust the volume from the Vibe+.
Can personal music be stored on the Vibe+?
No, music cannot be stored on the Vibe+.
What is the band size for the Vibe+?
The Vibe+ uses 22mm bands
Why are notifications delayed or missing on the Vibe+?
Notifications may skip or stop occasionally for several reasons. Your phone must be within 30 feet of your Vibe+ to receive notifications. You won’t see text notifications if you have the conversation open on your phone. The Vibe+ shows new, unread texts. You won’t see notifications if you turned on settings such as do not disturb mode, quiet hours, or driving mode on your phone. You also won't see notifications on the Vibe+ if you turned on do not disturb mode or sleep mode on the watch. If you’re using multiple Bluetooth devices, you may have trouble using more than one at a time. Make sure the 3+ app is allowed to run in the background on your phone.
Why is the Vibe+ not reading my heart rate?
The Vibe+ continuously trackers your heart rate while you’re exercising and throughout the day. If the Vibe+ doesn’t detect a heart rate, make sure your wearing the watch correctly, either by moving it higher or lower on your wrist or by tightening or loosening the wristband. The Vibe+ should be in contact with your skin. After holding your arm still and straight for a short time, you should see a heart rate reading.
Why is my GPS not connecting when I start a workout?
Environmental factors, including tall buildings, dense forests, steep hills or even thick cloud cover can interfere with your watch’s ability to connect to GPS satellites. For best results, wait for the watch to find your signal before you start your workout.
How do I set my fitness goals on the Vibe+?
To set your activity goals, open the 3+ app and tap on the edit icon on the dashboard. To begin, your goal is 10,000 steps per day. Choose to increase or decrease the number of steps or change your goal for active minutes, distance travelled, or calories burned. You can also set your weight goal and water consumption goal in the same section.
How many notifications can be stored on the Vibe+?
The Vibe+ can store up to 10 notifications, after the oldest are replaced as you receive new ones.
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Vibe+ Downloads
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Vibe+ Quick Start Guide
Download our "Quick Start Guide"
Vibe+ Users Manual
Vibe+ "Owners Manual". You can download it by clinking the link below.
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3Plus Vibe+ (Gen 2)
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Can I change my watch face from the watch or can I only do it from the App?
OThere are 5 preset watch faces. To change your watch face, press and hold your current watch face screen until the face shrinks. Then you can scroll left and right to choose your watch face. Additional watch faces are available on the 3Plus Pro app. Go to settings (bottom menu in your App) > Watch face > and select from 50+ more choices.
How does my Vibe+II detect my sleep pattern?
Set your sleep time by going to Settings (bottom menu in the App) >Sleep settings >and turn on the Sleep detection switch. Select the time frame you want your watch to detect your sleep patterns.
How does the GPS work on the Vibe+ II?
The GPS will turn on when you select an outdoor sports activity mode. These sport modes are Outdoor running, Outdoor cycling, Walking, and Hiking. Once you select these sport modes, the watch confirm that you would like to turn on the feature before starting the workout.
Does the 3+PRO App work with any other fitness Apps?
The 3+ PRO App is currently compatible with Google Fit and Apple Heath.
Can I swim with Vibe+ II?
No! Vibe+ II has 3ATM water resistance, and is made for daily activity use. It is not suitable to be worn in the pool, beach or snorkeling.
How does Spotify or Pandora work on the Vibe+ II?
Open the Spotify App on your phone and play a song or podcast. On the Vibe+ II, push the button to access the main menu and look for the music App. Tap on the music icon and from there you can pause, play, skip, rewind, and adjust the volume from the Vibe+ II.
Can personal music be stored on the Vibe+ II?
No, music cannot be stored on the Vibe+ II.Open the Spotify app on your phone and play a song or podcast. On the Vibe+, swipe left or right until you see the music app. You can pause/play, skip, rewind, and adjust the volume from the Vibe+.
Why are notifications missing or delayed on the Vibe+II?
Notifications may be missing or delayed occasionally for several reasons.
1. Your phone must be within 30 feet of your watch to receive notifications.
2. You won’t see text notifications if you have the conversation open on your phone.
3. You won’t see notifications if you turned on settings such as do not disturb mode, quiet hours, or driving mode on your phone.
4. You won't see notifications on the Vibe+II if you turned on do not disturb mode, airplane mode or sleep mode on the watch.
5. If you’re using multiple Bluetooth devices, your device may have trouble syncing to your watch. Try and sync the watch again. To sync your watch again, open the App and stay on the main page, App will automatically refresh. You can also swipe down the main page to force to refresh data.
6. Make sure the 3+ PRO App is allowed to run in the background on your phone.
7. You can receive notifications from 3rd party Apps. To receive notifications from these Apps, go to Settings > Notification > Other Apps. Here you can select which Apps to receive notifications from.
8. Unpair your device, reboot your watch and restart your phone. Pair your watch again then see if it works.Why is the Vibe+II not reading my heart rate?
The Vibe+II will continuously (with auto tracking turned on) track your heart rate throughout the day. If the Vibe+II doesn’t detect a heart rate, you may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. Make sure you are wearing your watch 1 finger away from the wrist bone. The Vibe+II should be in contact with your skin. After holding your arm still and straight for a short period of time, you should see a heart rate reading. Contact customer service if the green led on the back of the watch is no longer flashing.
Why is the Vibe+II not reading my blood oxygen?
You may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. The blood oxygen sensor also requires the user to be still with the watch screen facing up. Make sure you are wearing your watch 1 finger away from the wrist bone. Contact customer service if the red led and the green led in the back of the watch are no longer flashing.
Why is my GPS not locating when I start a workout?
Environmental factors including tall buildings, dense forests, steep hills or even thick cloud cover can interfere with your watch’s ability to connect to GPS satellites. For best results, wait for the watch to find your GPS signal first before you start your workout.
How do I set my fitness goals on the Vibe+II?
To set your activity goals, open the 3+ PRO App and tap on the pencil icon on the top righthand corner. Here you can increase or decrease the number of steps and change your goal for active minutes, distance travelled, or calories burned.
How many notifications can be stored on the Vibe+II?
The Vibe+II can store up to 10 notifications. Any new notifications will replace the oldest existing notification.
How to update my Firmware?
To check and update your watch with the latest firmware, you need to go to your App Settings on your dashboard (bottom menu) <> Go to 2nd tab Watch Settings then tap on More settings. Scroll down until you see Device firmware update and tap on it to update.
How to reconnect your watch if your watch gets disconnected with your smart phone?
If somehow your watch is disconnected from your phone within the Bluetooth connection range and does not connect back by itself, do the following:
1. First, check to make sure airplane mode is off on your watch.
2. Second, go to your phone’s Bluetooth settings and make sure it is still connected. (if it is not connected, you will have to perform factory reset and re- pair your watch). Please note by doing factory reset, you will lose all the data from your watch, but you will still have all the previous data before the day you performed factory reset on your App.
3. If it’s still connected, please close and open your App, or sign out and sign back in to reconnect.
4. If your phone has too many Apps running in the background, you might want to close some unattended Apps and restart your phone to refresh the connection.
How do I manage alarms on my Vibe+II?
The Vibe+II alarm will gently vibrate to alert you for reminders and notifications. To manage these alarms, go to Settings on your dashboard (bottom menu) > Reminder Settings > and then Alarm.
How do I change my time format and temperature unit?
Go to Settings on your dashboard (bottom menu) > Go to the second tab Watch Settings, then More settings and scroll down the menu until you see time and temperature unit setting.
How to unpair your watch?
Go to Settings on your dashboard (bottom menu) > Go to second tab Watch Settings > More settings > Factory reset. This will unpair your device from your account.
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Vibe+ (Gen2) Downloads
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Vibe+ (Gen 2) Quick Start Guide
Download our "Quick Start Guide"
Vibe+ (Gen 2) Users Manual
Vibe+ "Owners Manual". You can download it by clinking the link below.
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3Plus Cruz & Callie
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How do I charge my 3Plus Cruz or Callie Hybrid watch?
- Connect the provided USB cable to a USB power adaptor
- Connect the other end of the USB cable to the wireless charging dock
- Plug the USB power adaptor into an electric socket. You’ll know when the dock is powered when the LED indicator is blue
- Place the Cruz or Callie Hybrid watch (with the buttons facing up) on the charging dock. Let the watch rest against the dock. You’ll know when the watch is resting correctly on the dock when the LED indicator changes from blue to red or green.
What do the buttons do?
- The top button is the Home button. Wherever you swipe to on the watch, press the top button to go back to your watch face.
- The bottom button is the back button. Press the bottom button to go back to the previous UI.
How do I set up my 3Plus Cruz or Callie Hybrid watch?
- Download the 3Plus Hybrid app from the Google Play store or the Apple Apps store
- Turn on Bluetooth on your mobile device
- Open the 3Plus Hybrid app, log in or create a new account if you’re a new user
- Select the Cruz or Callie watch, depending on which device you want to pair.
- Select either the Scan method or Manual method.
- If you want to use Scan method, make sure you see a QR code on your watch face. If you don’t see a QR code, please use the Manual method to pair your watch.
- To pair using Scan Method, hold the watch up to the camera and align the QR code on the watch with the viewfinder in the app
- To pair using Manual Method, the 3Plus Hybrid app will search and pull up a list of for nearby Bluetooth devices. Match the watch number to the number on the list in the app. Tap the matching number on the app to pair the watch then tap the green check mark on the watch to accept the pairing.
How do I set the time (calibrate) on my Cruz or Callie Hybrid watch?
- From the 3Plus Hybrid app, tap the Settings
- Scroll down to Time Calibration and select Manual Calibration or Scan Calibration
- To calibrate using Manual Calibration, move the hands by swiping your finger around the virtual dial on the phone screen. You can precisely adjust the hands position by using the +/- buttons on the phone screen.
- To calibrate using Scan Calibration, steadily hold the camera and align the watch case to the viewfinder in the app. After a short period, the watch hands will automatically move to the correct time.
- Tap Save
How do I update my 3Plus Cruz or Callie Hybrid watch?
- Before you attempt to update the watch, make sure your it has at least 30% battery or higher.
- On your phone, open the 3Plus Hybrid app and head to the dashboard.
- Tap on the “New Update Available” bar to update your watch.
- Updating your watch will take several minutes to complete.
- Leave your watch near your phone until the update is complete. Don’t restart your phone or watch and don’t’ close the 3Plus Hybrid app. When the update is complete, your watch will restart on its own.
How do I use my 3Plus Cruz or Callie Hybrid watch?
- After you paired the device, you can swipe up, down, left and right from the main watch face to access different screens.
- Swipe left to view the activity menu
- Swipe right to view the apps menu
- Swipe up to view the quick settings menu
- Swipe down to view the notification center
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General Questions
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What types of activity does the 3Plus Cruz and Callie Hybrid watch track?
- The watches track your daily activities such as daily steps taken, calories burned, distance travelled and active minutes. The watches can also record your running and walking workouts
- The watches can monitor the duration and different cycles of sleep.
How do I track my sleep?
- To track you sleep you can either turn on sleep tracking mode or set a schedule on the Hybrid app
- To turn on sleep tracking mode manually, swipe left and tap on the sleep icon (
) - Turn on sleep tracking mode by tapping the sleep icon (
). When you wake up, turn off sleep tracking mode by tapping the wake icon (
). - To set a scheudle to track your sleep, open the 3Plus Hybrid app and tap the Settings
- Scroll down to Preset Sleep and turn the mode on. Adjust your bed time and awake time to your sleeping habits. Tap save to keep your changes.
How do I set my weather location?
- From the 3Plus Hybrid app dashboard, tap on Settings
- Scroll down to Weather then select Add a new location
- Enter and search for the name of your city. Tap on the correct city that is listed below.
- The weather is now updated on your watch.
How do I control music on my Cruz of Callie Hybrid watch?
- The Cruz and Callie Hybrid watch can control music stored on your phone and specific playlists from your Spotify premium account.
- To control the music stored on your phone,
How do I track exercise with my Cruz or Callie Hybrid watch?
- On your watch, open the Workout app (
) - Tap on the start icon (
). You’ll see a countdown followed by the Lets Go! Screen. - Swipe right to cycle through your real time workout stats.
- If you want to pause or if you’re done working out, swipe to the pause icon (
) . - Tap on the start icon (). to resume your workout or tap o the flag icon (
) to end. - You’ll be presented with your workout summary. Tap the Done button to close the summary.
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3Plus Callie Downloads
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Application Download
Google Play – https://play.google.com/store/apps/details?id=cn.appscomm.p03a&hl=en_US&gl=US
iTunes App Store – https://apps.apple.com/us/app/3-fitness/id1450894445
Owner's Manual
Below is the Callie "Owners Manual", provides detailed information on how to use and understand the Callie fitness band.
Quick Start Guide
Provided below is our "Quick Start Guide", that will provide you a simple rundown on how to get started.
3Plus Cruz Downloads
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Application Download
Google Play – https://play.google.com/store/apps/details?id=cn.appscomm.p03a&hl=en_US&gl=US
iTunes App Store – https://apps.apple.com/us/app/3-fitness/id1450894445
Owner's Manual
Below is the Cruz "Owners Manual", provides detailed information on how to use and understand the Cruz fitness band.
Quick Start Guide
Provided below is our "Quick Start Guide", that will provide you a simple rundown on how to get started.
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3Plus Cruz+
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Can I change my watch face from the watch or can I only do it from the App?
There are 5 preset watch faces. There are several ways to change your watch face. 1. Simply scroll the watch side button to rotate between these preset 5 watch faces. 2. Press and hold your current watch face screen until the face shrinks. Then you can scroll left and right to choose your watch face. 3. Additional watch faces are available on the 3Plus Pro app. Go to settings (bottom menu in your App) > Watch face > Online Faces and select from 50+ more choices.
How does my Cruz+ detect my sleep pattern?
Set your sleep time by going to Settings (bottom menu in the App) >Sleep settings >and turn on the Sleep detection switch. Select the time frame you want your watch to detect your sleep patterns.
How does the GPS work on the Cruz+?
The GPS will turn on once you select an outdoor sport activity mode. These sport modes are outdoor running, outdoor cycling, walking and hiking. Once you select these modes, the watch will locate your position with satellite signal. Please do not start your workout until you see the flashing bars being solid on your watch.
Does the 3+PRO App work with any other fitness Apps?
The 3+ PRO App is currently compatible with Google Fit and Apple Heath.
Can I swim with Cruz+?
No! Cruz+ has IP68 water resistance, and is made for daily activity use. It is not suitable to be worn in the pool, beach or snorkeling.
How does Spotify or Pandora work on the watch?
Open the Spotify App on your phone and play a song or podcast. On the watch, push the button to access the main menu and look for the music App. Tap on the music icon and from there you can pause, play, skip, rewind, and adjust the volume from the watch.
Why does my Cruz+ Bluetooth Calling doesn’t work?
Connect your Bluetooth calling address by going to Bluetooth settings under your phone settings. Once you are in the Bluetooth settings, look for “Cruz+ Calling_XXXX (your device name)” to connect.
Why doesn’t my watch have the correct weather location?
1. Make sure your weather synchronization is turned on under your weather settings. 2. Go to Privacy & Security settings under you phone settings > Location Services > Select 3+ Pro > Allow location access to “Always”. 3. You can manually insert your city if the city search doesn’t show your location.
Why doesn’t my “Find my Phone” feature work on watch?
Go to Privacy & Security settings under you phone settings > Location Services > Select 3+ Pro > Allow location access to “Always”.
Why does my watch keep disconnecting with my Android phone?
Please make sure you have allowed the device by going to Settings > Apps > 3+ PRO > Permissions > Nearby devices under your phone settings.
Can personal music be stored on the watch?
No, music cannot be stored on the watch. You can pause/play, skip, rewind, and adjust the volume from the watch. Open the Spotify app on your phone and play a song or podcast. On the watch, swipe left or right until you see the music app.
How do I adjust my ringtone volume or set it to vibration only on the Cruz+?
Go to Settings (bottom menu in your App) > Device settings > More settings > Call mode settings.
Why are notifications missing or delayed on the watch?
Notifications may be missing or delayed occasionally for several reasons.
- Your phone must be within 30 feet of your watch to receive notifications.
- You won’t see text notifications if you have the conversation open on your phone.
- You won’t see notifications if you turned on settings such as do not disturb mode, quiet hours, or driving mode on your phone.
- You won't see notifications on the watch if you turned on do not disturb mode, airplane mode or sleep mode on the watch.
- If you’re using multiple Bluetooth devices, your device may have trouble syncing to your watch. Try and sync the watch again. To sync your watch again, open the App and stay on the main page, App will automatically refresh. You can also swipe down the main page to force to refresh data. If the watch still doesn’t sync with your phone, reboot your watch and repeat the previous steps.
- Make sure the 3+ PRO App is allowed to run in the background on your phone. (DO NOT close the App)
- You can receive notifications from 3rd party Apps. To receive notifications from these Apps, go to Settings > Notification settings. Here you can select which Apps to receive notifications from or go to the bottom and select other if you can’t find your App in the menu.
- Unpair your device, reboot your watch and restart your phone. Pair your watch again then see if it works.
Why is the watch not reading my heart rate?
The watch will continuously (with auto tracking turned on) track your heart rate throughout the day. If the watch doesn’t detect a heart rate, you may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. Make sure you are wearing your watch 1 finger away from the wrist bone. The watch should be in contact with your skin. After holding your arm still and straight for a short period of time, you should see a heart rate reading. Contact customer service if the green led on the back of the watch is no longer flashing.
Why is the Cruz+ not reading my blood oxygen?
You may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. The blood oxygen sensor also requires the user to be still with the watch screen facing up. Make sure you are wearing your watch 1 finger away from the wrist bone. Contact customer service if the red led in the back of the watch are no longer flashing.
Why is my GPS not locating when I start a workout?
1. Please note only Outdoor running, Outdoor cycling, Outdoor walking and Hiking could use GPS satellite signal. 2. Environmental factors including tall buildings, dense forests, steep hills or even thick cloud cover can interfere with your watch’s ability to connect to GPS satellites. For best results, wait for the flashing bars stay solid to start your workout.
How do I set my fitness goals on the watch?
To set your activity goals, open the 3+ PRO App and tap on the pencil icon on the top righthand corner. Here you can increase or decrease the number of steps and change your goal for active minutes, distance travelled, or calories burned.
How many notifications can be stored on the watch?
The watch can store up to 10 notifications. Any new notifications will replace the oldest existing notification.
How to update my Firmware?
To check and update your watch with the latest firmware, you need to go to your App settings on your dashboard (bottom menu) > Device settings > More settings. Scroll down until you see Firmware number, and tap on it to update.
Why doesn’t my “Quick reply” feature work on my Cruz+?
iPhone doesn’t support quick reply feature if you have iPhone. Apple Watch is the only smart watch that does this feature since it’s made by Apple.
How to reconnect your watch if your watch gets disconnected with your smart phone?
If somehow your watch is disconnected from your phone within the Bluetooth connection range and does not connect back by itself, do the following:
- First, check to make sure airplane mode is off on your watch.
- Second, go to your phone’s Bluetooth settings and make sure it is still connected. (if it is not connected, you will have to perform factory reset and re- pair your watch). Please note by doing factory reset, you will lose all the data from your watch, but you will still have all the previous data before the day you performed factory reset on your App.
- If it’s still connected, please close and open your App, or sign out and sign back in to reconnect. If it still doesn’t connect back, reboot your watch and swipe down the main page to refresh connection again.
- If your phone has too many Apps running in the background, you might want to close some unattended Apps and restart your phone to refresh the connection.
How do I manage alarms on my watch?
The watch alarm will gently vibrate to alert you for reminders and notifications. To manage these alarms, go to Settings on your dashboard (bottom menu) > Reminder settings > and then Alarm.
How do I change my time format and temperature unit?
Go to Settings on your dashboard (bottom menu) > Device settings > More settings. then More settings and scroll down the menu until you see Clock format and Units(temperature).
How to unpair your watch?
Go to Settings on your dashboard (bottom menu) > Device settings. Scroll to the bottom and tap “Unpair”. This will unpair your device from your account. For iPhone users, please go to your Bluetooth settings under you phone settings to forget all the Bluetooth addresses from you phone to completely the bonding.
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Cruz+ Downloads
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Cruz+ Quick Start Guide
Download our "Quick Start Guide"
Cruz+ Users Manual
Cruz+ "Owners Manual". You can download it by clinking the link below.
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3Plus Helio
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How do I reset my 3Plus Helio?
Reset your 3Plus password if you forget it or want to change it. We recommend entering a new password that is different from your previous 3Plus account passwords.
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On your phone, download the 3+ Fitness app.
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Make sure your phone’s Bluetooth is on and the device has power. You can check if the device has power by placing it on the charger or by pressing on the crown to see the screen lights up.
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Follow the instructions in the app to set up an account and pair your device.
How do I set reminders on my 3Plus Vibe?
- Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
select “Reminders.” - Select the “Add a New Reminder” at the bottom of the screen. Select the type of
reminder you want to set by tapping on the arrow. Customize the time and date then
select “Save” to sync your new reminder to your 3Plus VIBE. - You can check what types of reminders you have set by going back to the app or looking
in the “APPS” section of the 3Plus VIBE. - The VIBE will vibrate twice and an icon will appear on the device when your reminder
goes off.
How far away can my Helio be from my phone and still be connected?
The range of the wireless Bluetooth connection between your phone and the Helio hybris smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity.
Why will my paired Helio hybrid smartwatch not sync?
There could be a variety of reasons why your Helio is having issues syncing to the 3+ Fitness app.
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The Helio might be disconnecting if moved outside of the phone’s Bluetooth range. The Bluetooth range is 10 meters (30 feet) if there are no doors, walls, or other obstacles between the phone and the watch.
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Bluetooth might be disabled on the phone. The app will notify you that Bluetooth is not on and will ask you to turn it on. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.
How often do I need to sync Helio to the 3+ Fitness app.
We recommend syncing the Helio at least once every day to guarantee your device stays fully updated and properly functioning. Regularly syncing in the app also prevents the loss of Activity data.
How long will my Helio hybrid smart watch battery last?
Depending on the usage, your touch screen can last up to 5 days. When your battery life is low, it automatically switches to watch mode, powering the watch hands only for an additional 100 days.
How long will it take to charge my Helio hybrid smartwatch?
It takes about 2 hours to fully charge your Helio.
How do I maximize my battery life?
Notifications cause your watch to vibrate frequently and opening messages move the hands a lot. Frequent alerts may cause your battery to drain more quickly. To maximize battery life, you can try to reduce the number of people or apps you have selected.
Is my Helio water resistant?
Yes, the Helio hybrid smartwatch is 5 ATM water resistant. This means that the Helio is water resistant up to 50 meters in depth for 10 minutes. Follow these tips to carefully prevent damage to the Helio and to help maintain the water and dust resistant performance of the device.
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Try not expose the device to water moving with force, such as water running from a tap, hose or shower.
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Do not expose the device toe water moving at high velocity, including water from platform diving, surfing, waves, spa jets or motorized water sports.
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Do not expose the watch to high water temperatures, such as saunas, steam rooms or Jacuzzis.
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If the device is exposed to freshwater, dry it thoroughly with a clean, soft cloth. If the device is exposed to any liquid other than freshwater such as perfume, soapy water, oil, pool water, sea water, sun block, or lotion, rinse the device with freshwater and dry it thoroughly with a clean, soft cloth before using your device. Do not dry the device with a heating machine, such as a hair drier.
Is the Helio hybrid smart watch a touchscreen device?
Yes, the Helio features a touch screen AMOLED display under the mechanical watch hands.
Does the Helio hybrid smart watch have a microphone and/or speaker?
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No, it does not have a microphone or speaker.
Does my Helio hybrid smart watch monitor my heart rate?
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Yes, the Helio features a built-in heart rate monitor and you can monitor your heart rate continuously or take readings whenever you want.
Does my Helio hybrid smart watch have built-in GPS?
No, the Helio hybrid smart watch does not have a built-in GPS.
Does my Helio hybrid smart watch track my sleep?
Yes, if you wear the Helio hybrid smart watch to sleep, the watch can monitor how long you’ve slept and how much time you spent in different sleep stages.
Will the Helio hybrid smart watch tell time even if my watch is not connected to my smartphone?
Yes, the Helio will continue telling time in the time zone in which it was last connected to.
How do I change the time when I visit a different time zone?
When you enter a new time zone, sync your Helio to the 3+ Fitness app and the new time zone will be adjusted on your watch.
Why do I have to calibrate the watch hands on the Helio hybrid smartwatch?
In order the coordinate movement between the mechanical hands and the touch screen, you have to calibrate the watch hands. If you don’t calibrate the watch hands, they may not tell the correct time or move properly.
How do I calibrate the watch hands on the Helio hybrid smartwatch?
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Open the 3+ Fitness app
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Open the settings from the bottom menu
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Select “Watch Settings” tab
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Tap on “Hand Calibration”
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Follow the steps in the app to calibrate your watch via manual method or by camera.
What type of activity data does my Helio hybrid smartwatch track?
The Helio tracks daily activity such as steps, calories burned, distance, active minutes, sleep (awake, light and deep) and heart rate.
Do I need to press a button or take action to start tracking my sleep?
If you don’t have a sleep schedule set up, then yes you must turn on sleep mode to start tracking your sleep.
How can I change the watch face on my Helio hybrid smartwatch?
When your watch is on and is showing the watch face, tap and hold on the watch face until you see a list available watch face. Scroll up and down the list then tap on the watch face you want to use.
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Helio Downloads
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Helio Quick Start Guide
Download our "Quick Start Guide"
Helio Users Manual
Helio "Owners Manual". You can download it by clinking the link below.
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3Plus Vibe
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How do I reset my 3Plus Vibe?
There are two ways to reset the 3Plus Vibe.
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Open the 3Plus Elite Series app and tap on the menu icon in the top left corner
and select “Settings.” Select the “Reset” option and tap on the check mark.
Select “OK” to confirm to reset the VIBE. -
On the 3Plus VIBE, swipe through the screens until you see the “APPS” menu.
Select the “Settings” icon and swipe until you see the “Reset” option. Tap on the
icon and tap on the green check mark to reset the device.
How do I set reminders on my 3Plus Vibe?
- Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
select “Reminders.” - Select the “Add a New Reminder” at the bottom of the screen. Select the type of
reminder you want to set by tapping on the arrow. Customize the time and date then
select “Save” to sync your new reminder to your 3Plus VIBE. - You can check what types of reminders you have set by going back to the app or looking
in the “APPS” section of the 3Plus VIBE. - The VIBE will vibrate twice and an icon will appear on the device when your reminder
goes off.
How do I use the sleep mode feature?
You can set a sleep schedule or turn on and off the sleep mode before you go to bed at night.
Preset Sleep Schedule
- To set a sleep schedule, open the 3Plus Elite Series App, go to Settings and select Preset Sleep
- Set your Bed time and awake time.
- Turn on Auto Sleep and tap Save.
Manually Turn on & off
- To manually turn on sleep mode before you go to bed, on your Vibe, swipe left or right until you see the Sleep Tracker and tap to enter.
- Tap the Play button to turn on sleep mode.
- Tap the Stop button when you wake up to turn off sleep mode.
How long can the 3Plus VIBE store my activity data for without syncing to the Elite Series app?
The 3Plus VIBE can store your activity data for up to 5 days without syncing. If you forget to sync your data for 1 – 5 days, you will not lose the data for those days if you sync to the app by midnight on the fifth day. We recommend syncing your data to the app at least once a day.
How do I read text messages on my 3Plus VIBE?
When you receive a new text message, an icon will appear on the VIBE’s screen. Tap on the icon on the screen to read the message.
How do I read a text message that I accidently cleared?
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Swipe through the VIBE and look for the Notifications Icon. Tap on the Green chat icon
to read through the text message that you’ve previously cleared. -
Tap the “Clear All” to remove all alerts you’ve recently received. The VIBE can hold up to
five most recent text messages, missed call, emails, social medias and calendar event
notifications.
How do I use the Camera control feature on the 3Plus VIBE?
Open the 3Plus Elite Series app and open the camera in the settings section. Position your phone to take the picture you want. Swipe through the 3Plus VIBE and find the camera icon in the APPS section. Tap on the camera icon and 3Plus VIBE will countdown from 3 to take a picture. Your smartphone will automatically snap a picture and save it to your device. Works with the front facing camera and the rear facing camera on your smartphone.
How do I control my music with the 3Plus VIBE?
Swipe to the APPS section on the 3Plus VIBE and look for the music note icon. Tap on the music note icon which will lead you to the Play/Pause, Skip and Back button. The 3Plus VIBE can only control music from your smartphone’s default music app. (Google Play Music/Apple Music)
How can the 3Plus VIBE help me find my phone?
If you’ve misplaced your phone, the 3Plus VIBE can help you locate its position. Go to the APPS section on the 3Plus VIBE and tap on the find my phone icon. The VIBE will send a signal to your smartphone to vibrate and play the default alarm tone. (The VIBE must be within Bluetooth range to activate this feature)
How long does it take for the screen to timeout if I don’t use the 3Plus VIBE?
The screen will timeout after 10 seconds
When does the heart rate monitor automatically turn itself off on the 3Plus VIBE?
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If the heart rate monitor is left on, it will continue reading your heart rate for three
hours before it turns off. -
If the heart rate monitor is left on and no one is wearing it, it can detect it’s not being
worn and turn the heart rate monitor off to conserve battery.
Is the 3Plus VIBE water resistant?
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Yes, the 3Plus VIBE is IP62 water resistant. This means that the 3Plus VIBE can handle
normal daily activities like water splashing when washing your hands or drizzle from
light rain. However, you should not take this swimming or wear this device in the
shower. -
If the watch gets wet, we recommend drying it off as soon as you can.
Why is my 3Plus VIBE losing battery life quickly?
Make sure you don’t leave the heart rate monitor on all day. We recommend using the heart rate auto track feature in the app settings if you want to track your heart rate throughout the day.
When does the 3Plus VIBE reset and what happens to the previous day’s activity data?
The 3Plus VIBE resets to zero at midnight every night. The data from the previous day is stored on our cloud and you can review your history on the 3Plus Elite Series app.
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How to Videos
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How to add Reminders
How to Charge your 3Plus Vibe
How to check your activity
How to create an account and pair the 3Plus Vibe
How to set your activity goals
How to track your sleep with the 3Plus Vibe
How to turn on notifications
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3Plus Vibe Downloads
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Application Download
Google Play – https://drive.google.com/file/d/1zl6aYHcREt20NZimAOiXo2922viQbWWl/view
iTunes App Store – https://apps.apple.com/us/app/3-pro/id1543642182
3Plus Vibe Quick Start Guide
Download our "Quick Start Guide", that will provide you with the basics to get your Vibe set-up.
3Plus Vibe Users Manual
The 3Plus Vibe "Owners Manual", provides detailed information on how to use and understand the Vibe fitness band. You can download it by clinking the link below.
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3Plus Vibe Lite
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Can I change my watch face from the watch or can I only do it from the app?
There are 4 in-watch faces. To change your watch face, press and hold your current watch face screen until the face shrinks. Then you can scroll left to choose your watch face. For more watch faces, go to Settings (bottom menu in your APP) > Watch face > and select from 50+ more choices from the APP.
How does my Vibe Lite detect my sleep pattern?
Vibe Lite has automatic sleep tracking, and the watch will automatically start tracking your sleep once you pair to your mobile device. The sleep is tracked only once per 24-hour cycle starting from 6pm in your time zone. I.e. if you sleep from 6pm to 11pm your watch will track your sleep for that sleep cycle but will not track any other sleep cycles until 6pm the next day.
How does the assisted GPS work on the Vibe Lite?
The assisted GPS (A-GPS) will turn on once you select an outdoor sport activity mode. These sport modes are outdoor running, outdoor cycling, walking, hiking and trail walking. Once you select these modes, the watch will locate your position from your phone signal. Please do not start your work out until you see “located" on your watch. The watch must be within roughly 6 feet from your phone during the activity in order for the A-GPS to work.
Does the 3+PRO app work with any other fitness apps?
The 3+ PRO app is currently compatible with Google Fit and Apple Heath Kit.
Can I swim with Vibe Lite?
No! Vibe Lite has IP68 water resistance, and is made for daily activity use. Not suitable for shower or pool wear.
How does Spotify work on the Vibe Lite?
Open the Spotify app on your phone and play a song or podcast. On the Vibe Lite, swipe left to access the main menu and look for the music app. Tap on the app and from there you can pause, play, skip, rewind, and adjust the volume from the Vibe Lite.
Can personal music be stored on the Vibe Lite?
No, music cannot be stored on the Vibe Lite.
Why are notifications delayed or missing on the Vibe Lite?
Notifications may skip or stop occasionally for several reasons.
- Your phone must be within 30 feet of your Vibe Lite to receive notifications.
- You won’t see text notifications if you have the conversation open on your phone.
- You won’t see notifications if you turned on settings such as do not disturb mode, quiet hours, or driving mode on your phone.
- You also won't see notifications on the Vibe Lite if you turned on do not disturb mode or sleep mode on the watch.
- If you’re using multiple Bluetooth devices, your device may have trouble syncing to your watch. Try and sync the watch again.
- You also won't see notifications on the Vibe Lite if you turned on do not disturb mode or sleep mode on the watch.
- Make sure the 3+ PRO APP is allowed to run in the background on your phone.
- You can receive notifications from 3rd party apps. To receive notifications from these apps, go to Settings > Notification > Other apps. Here you can select which apps to receive notifications from. Make sure to turn on the Other Apps button at the top to receive notifications.
Why is the Vibe Lite not reading my heart rate?
The Vibe Lite will continuously (with auto tracking turned on) track your heart rate throughout the day. If the Vibe Lite doesn’t detect a heart rate, you may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. The Vibe Lite should be in contact with your skin. After holding your arm still and straight for a short period of time, you should see a heart rate reading. Contact customer service if the green led on the back of the watch is no longer flashing.
Why is the Vibe Lite not reading my blood oxygen?
You may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. The blood oxygen sensor also requires the user to be still with the watch screen facing up. Make sure you are wearing your watch 1 finger away from the wrist bone. Contact customer service if the red led in the back of the watch is no longer flashing.
Why is my assisted GPS not locating when I start a workout?
The assisted GPS depends on your cell phone signal. If your cell phone signal is weak, the watch won’t be able to connect to the GPS. Environmental factors and geographical locations may affect your cell phone signal. For best results, wait for the watch to locate your GPS signal from the phone first before you start your workout.
How do I set my fitness goals on the Vibe Lite?
To set your activity goals, open the 3+ PRO APP and tap on the pencil icon on the top righthand corner. Here you can increase or decrease the number of steps and change your goal for active minutes, distance travelled, or calories burned.
How many notifications can be stored on the Vibe Lite?
The Vibe Lite can store up to 10 notifications. Any new notifications will replace the oldest existing notification.
How to update my Firmware?
To check and update your watch with the latest firmware, you need to go to your APP Settings on your dashboard (bottom menu) More settings, then scroll down until you see Device firmware update and tap on it to update.
How to reconnect your watch if your watch gets disconnected with your smart phone?
If somehow your watch is disconnected from your phone within the Bluetooth connection range and does not connect back by itself, do the following:
- First, you want to check and see if you accidently turned on airplane mode on your watch.
- Second, go to your phone’s Bluetooth connection settings and make sure it’s still connected. (if it’s not connected, you will have to perform factory reset and re- pair your watch). Please note by doing factory reset, you will lose all the data from your watch, but you will still have all the previous data before the day you performed factory reset on your APP.
- If it’s still connected, please close and open your APP, then try to sync again.
How do I manage alarms on my Vibe Lite?
The Vibe Lite alarm will gently vibrate to alert you for reminders and notifications. To manage these alarms, go to Settings on your dashboard (bottom menu) > Reminder Settings > and then Alarm.
How do I change my time format and temperature unit?
Go to Settings on your dashboard (bottom menu) > More settings and then scroll down the menu until you see time and the temperature unit setting.
How to unpair your watch?
Go to Settings on your dashboard (bottom menu) > More settings > Unpair device. This will unpair your device from your account.
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Vibe Lite Downloads
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Vibe Lite Quick Start Guide
Download our "Quick Start Guide"
Vibe Lite Users Manual
Vibe Lite "Owners Manual". You can download it by clinking the link below.
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3Plus Vibe Lite BT
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How to pair Vibe Lite BT with my phone?
For pairing instructions, please refer to our video tutorial. Use this link to view the video.
https://youtu.be/tBbhAfz9Mv8?si=FAmMfpUkDic324QECan I change my watch face from the watch or can I only do it from the App?
There are 5 preset watch faces. There are several ways to change your watch face. 1. Simply scroll the watch side button to rotate between these preset 5 watch faces. 2. Press and hold your current watch face screen until the face shrinks. Then you can scroll left and right to choose your watch face. 3. Additional watch faces are available on the 3Plus Pro app. Go to settings (bottom menu in your App) > Watch face > Online Faces and select from 50+ more choices.
How does my Vibe Lite BT detect my sleep pattern?
Set your sleep time by going to Settings (bottom menu in the App) >Sleep settings >and turn on the Sleep detection switch. Select the time frame you want your watch to detect your sleep patterns.
How does the Assisted GPS work on the Vibe Lite BT?
The assisted GPS (A-GPS) will turn on once you select an outdoor sport activity mode. These sport modes are outdoor running, outdoor cycling, walking and hiking. Once you select these modes, the watch will locate your position from your phone signal. Please do not start your workout until you see “located" on your watch. The watch must be within roughly 6 feet from your phone during the activity in order for the A-GPS to work.
Does the 3+PRO App work with any other fitness Apps?
The 3+ PRO App is currently compatible with Google Fit and Apple Heath.
Can I swim with Vibe Lite BT?
No! Vibe Lite BT has IP68 water resistance, and is made for daily activity use. It is not suitable to be worn in the pool, beach or snorkeling.
How does Spotify or Pandora work on the Vibe Lite BT?
Open the Spotify App on your phone and play a song or podcast. On the Vibe Lite BT, push the button to access the main menu and look for the music App. Tap on the music icon and from there you can pause, play, skip, rewind, and adjust the volume from the Vibe Lite BT.
Why does my Vibe Lite BT Bluetooth Calling doesn’t work?
Connect your Bluetooth calling address by going to Bluetooth settings under your phone settings. Once you are in the Bluetooth settings, look for “Vibe Lite BT Calling_XXXX (your device name)” to connect.
Why doesn’t my Vibe Lite BT have the correct weather location?
1. Make sure your weather synchronization is turned on under your weather settings. 2. Go to Privacy & Security settings under you phone settings > Location Services > Select 3+ Pro > Allow location access to “Always”. 3. You can manually insert your city if the city search doesn’t show your location.
Why doesn’t my “Find my Phone” feature work on Vibe Lite BT?
Go to Privacy & Security settings under you phone settings > Location Services > Select 3+ Pro > Allow location access to “Always”.
Why does my Vibe Lite BT keep disconnecting with my Android phone?
Please make sure you have allowed the device by going to Settings > Apps > 3+ PRO > Permissions > Nearby devices under your phone settings.
Can personal music be stored on the Vibe Lite BT?
No, music cannot be stored on the Vibe Lite BT. You can pause/play, skip, rewind, and adjust the volume from the Vibe Lite BT. Open the Spotify app on your phone and play a song or podcast. On the Vibe Lite BT, swipe left or right until you see the music app.
How do I adjust my ringtone volume or set it to vibration only on the Vibe Lite BT?
Go to Settings (bottom menu in your App) > Device settings > More settings > Call mode settings.
Why are notifications missing or delayed on the Vibe Lite BT?
Notifications may be missing or delayed occasionally for several reasons.
- Your phone must be within 30 feet of your watch to receive notifications.
- You won’t see text notifications if you have the conversation open on your phone.
- You won’t see notifications if you turned on settings such as do not disturb mode, quiet hours, or driving mode on your phone.
- You won't see notifications on the Vibe Lite BT if you turned on do not disturb mode, airplane mode or sleep mode on the watch.
- If you’re using multiple Bluetooth devices, your device may have trouble syncing to your watch. Try and sync the watch again. To sync your watch again, open the App and stay on the main page, App will automatically refresh. You can also swipe down the main page to force to refresh data. If the watch still doesn’t sync with your phone, reboot your watch and repeat the previous steps.
- Make sure the 3+ PRO App is allowed to run in the background on your phone. (DO NOT close the App)
- You can receive notifications from 3rd party Apps. To receive notifications from these Apps, go to Settings > Notification settings. Here you can select which Apps to receive notifications from or go to the bottom and select other if you can’t find your App in the menu.
- Unpair your device, reboot your watch and restart your phone. Pair your watch again then see if it works.
Why is the Vibe Lite BT not reading my heart rate?
The Vibe Lite BT will continuously (with auto tracking turned on) track your heart rate throughout the day. If the Vibe Lite BT doesn’t detect a heart rate, you may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. Make sure you are wearing your watch 1 finger away from the wrist bone. The Vibe Lite BT should be in contact with your skin. After holding your arm still and straight for a short period of time, you should see a heart rate reading. Contact customer service if the green led on the back of the watch is no longer flashing.
Why is the Vibe Lite BT not reading my blood oxygen?
You may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. The blood oxygen sensor also requires the user to be still with the watch screen facing up. Make sure you are wearing your watch 1 finger away from the wrist bone. Contact customer service if the red led in the back of the watch are no longer flashing.
Why is my Assisted GPS not locating when I start a workout?
1. Please note only Outdoor running, Outdoor cycling, Outdoor walking and Hiking could use GPS signal from your phone. 2. Make sure your App is running in the background and refresh the connection by swiping down the main page. 3. Go to Privacy & Security settings under you phone settings > Location Services > Select 3+ Pro > Allow location access to “Always”. 4. Environmental factors including tall buildings, dense forests, steep hills or even thick cloud cover can interfere with your phone’s ability to connect to GPS satellites. For best results, wait for the “Located” wording before you press “OK” on the watch.
How do I set my fitness goals on the Vibe Lite BT?
To set your activity goals, open the 3+ PRO App and tap on the pencil icon on the top righthand corner. Here you can increase or decrease the number of steps and change your goal for active minutes, distance travelled, or calories burned.
How many notifications can be stored on the Vibe Lite BT?
The Vibe Lite BT can store up to 10 notifications. Any new notifications will replace the oldest existing notification.
How to update my Firmware?
To check and update your watch with the latest firmware, you need to go to your App settings on your dashboard (bottom menu) > Device settings > More settings. Scroll down until you see Firmware number, and tap on it to update.
Why doesn’t my “Quick reply” feature work on my Vibe Lite BT?
iPhone doesn’t support quick reply feature if you have iPhone. Apple Watch is the only smart watch that does this feature since it’s made by Apple.
How to reconnect your watch if your watch gets disconnected with your smartphone?
If somehow your watch is disconnected from your phone within the Bluetooth connection range and does not connect back by itself, do the following:
- First, check to make sure airplane mode is off on your watch.
- Second, go to your phone’s Bluetooth settings and make sure it is still connected. (if it is not connected, you will have to perform factory reset and re- pair your watch). Please note by doing factory reset, you will lose all the data from your watch, but you will still have all the previous data before the day you performed factory reset on your App.
- If it’s still connected, please close and open your App, or sign out and sign back in to reconnect. If it still doesn’t connect back, reboot your watch and swipe down the main page to refresh connection again.
- If your phone has too many Apps running in the background, you might want to close some unattended Apps and restart your phone to refresh the connection.
How do I manage alarms on my Vibe Lite BT?
The Vibe Lite BT alarm will gently vibrate to alert you for reminders and notifications. To manage these alarms, go to Settings on your dashboard (bottom menu) > Reminder settings > and then Alarm.
How do I change my time format and temperature unit?
Go to Settings on your dashboard (bottom menu) > Device settings > More settings. then More settings and scroll down the menu until you see Clock format and Units(temperature).
How to unpair your watch?
Go to Settings on your dashboard (bottom menu) > Device settings. Scroll to the bottom and tap “Unpair”. This will unpair your device from your account. For iPhone users, please go to your Bluetooth settings under you phone settings to forget all the Bluetooth addresses from you phone to completely the bonding.
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Vibe Lite BT Downloads
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Vibe Lite BT Quick Start Guide
Download our "Quick Start Guide"
Vibe Lite BT Users Manual
Vibe Lite BT "Owners Manual". You can download it by clinking the link below.
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3Plus Vibe PRO
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Can I change my watch face from the watch or can I only do it from the app?
There are 5 in-watch faces. To change your watch face, press and hold your current watch face screen until the face shrinks. Then you can scroll left to choose your watch face. For more watch faces, go to Settings (bottom menu in your APP) > Watch face > and select from 50+ more choices from the APP.
How does my Vibe PRO detect my sleep pattern?
Vibe PRO has automatic sleep tracking, and the watch will automatically start tracking your sleep once you pair to your mobile device. The sleep is tracked only once per 24-hour cycle starting from 6pm in your time zone. I.e. if you sleep from 6pm to 11pm your watch will track your sleep for that sleep cycle but will not track any other sleep cycles until 6pm the next day.
How does the GPS work on the Vibe PRO?
The GPS will turn on once you select an outdoors sports activity mode. These sports modes are Outdoor running, Outdoor cycling, Walking, Hiking, Trail running, and Open water. Once you select theses sports modes, the watch will ask you if you want to turn it on before starting the workout.
Does the 3+ app work with any other fitness apps?
The 3+ app is currently compatible with Google Fit and Apple Heath Kit.
Can I swim with Vibe PRO?
Yes! Vibe PRO is professional water resistant grade 5 ATM (pressure of 5 bar or a water column of 50 meters). In practice, this corresponds to the pressure of a flowing water jet when washing hands, showering, bathing, swimming and snorkeling.
How does Spotify work on the Vibe PRO?
Open the Spotify app on your phone and play a song or podcast. On the Vibe PRO, swipe left or right until you see the music app. Click on the app and from there you can pause/play, skip, rewind, and adjust the volume from the Vibe PRO.
Can personal music be stored on the Vibe PRO?
No, music cannot be stored on the Vibe PRO.
Why are notifications delayed or missing on the Vibe PRO?
- Your phone must be within 30 feet of your Vibe PRO to receive notifications.
- You won’t see text notifications if you have the conversation open on your phone.
- The Vibe PRO shows new, unread texts.
- You won’t see notifications if you turned on settings such as do not disturb mode, quiet hours, or driving mode on your phone.
- You also won't see notifications on the Vibe PRO if you turned on do not disturb mode or sleep mode on the watch.
- If you’re using multiple Bluetooth devices, your device may have trouble syncing to your watch. Try and sync the watch again.
- You also won't see notifications on the Vibe PRO if you turned on do not disturb mode or sleep mode on the watch.
- Make sure the 3+ APP is allowed to run in the background on your phone.
- You can receive notifications from 3rd party apps. To receive notifications from these apps, go to Settings > Notification > Other apps. Here you can select which apps to receive notifications from. Make sure to turn on the Other Apps button at the top to receive notifications.
Notifications may skip or stop occasionally for several reasons.
Why is the Vibe PRO not reading my heart rate?
The Vibe PRO continuously tracks your heart rate while you’re exercising and throughout the day. If the Vibe PRO doesn’t detect a heart rate, you may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. The Vibe PRO should be in contact with your skin. After holding your arm still and straight for a short time, you should see a heart rate reading.
Why is the Vibe PRO not reading my blood oxygen?
You may have to adjust the watch by either moving it higher or lower on your wrist and tightening or loosening the wristband. The blood oxygen sensor also requires the user to be still with the watch screen facing up. Make sure you are wearing your watch 1 finger away from the wrist bone.
Why is my GPS not connecting when I start a workout?
Environmental factors including tall buildings, dense forests, steep hills or even thick cloud cover can interfere with your watch’s ability to connect to GPS satellites. For best results, wait for the watch to find your GPS signal first before you start your workout.
How do I set my fitness goals on the Vibe PRO?
To set your activity goals, open the 3+ APP and tap on the pencil icon on the top righthand corner. Here you can increase or decrease the number of steps and change your goal for active minutes, distance travelled, or calories burned. You can also set your weight goal and water consumption goal in the same section.
How many notifications can be stored on the Vibe PRO?
The Vibe PRO can store up to 20 notifications. Any new notifications will replace the oldest existing notification.
How to update my Firmware?
To check and update your watch with the latest firmware, you need to go to your APP Settings on your dashboard (bottom menu) More settings, then scroll down until you see Device firmware update and tap on it to update.
How to reconnect your watch if your watch gets disconnected with your smart phone?
- First, you want to check and see if you accidently turned on airplane mode on your watch.
- Second, go to your phone’s Bluetooth connection settings and make sure it’s still connected. (if it’s not connected, you will have to perform factory reset and re-pair your watch). Please note by doing factory reset, you will lose all the data from your watch, but you will still have all the previous data before the day you performed factory reset on your APP.
- If it’s still connected, please close and open your APP, then try to sync again.
If somehow your watch is disconnected from your phone within the Bluetooth connection range and does not connect back by itself, do the following:
How do I manage alarms on my Vibe PRO?
The Vibe Pro alarm will gently vibrate to alert you for reminders and notifications. To manage these alarms, go to Settings on your dashboard (bottom menu) > Reminder Settings > and then Alarm.
How do I change my time format and temperature unit?
Go to Settings on your dashboard (bottom menu) > More settings and then scroll down the menu until you see time and the temperature unit setting.
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3Plus Vibe PRO Downloads
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Quick Start Guide
User Manual
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3Plus HR
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How do I reset my 3Plus HR?
There are two ways to reset the 3Plus HR.
- Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and select “Settings.” Select the “Reset” option and tap on the check mark. Select “OK” to confirm to reset the HR.
- On the 3Plus HR, swipe through the screens until you see the “APPS” menu. Select the “Settings” icon and swipe until you see the “Reset” option. Tap on the icon and tap on the green check mark to reset the device.
How do I set reminders on my 3Plus HR?
- Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and select “Reminders.”
- Select the “Add a New Reminder” at the bottom of the screen. Select the type of reminder you want to set by tapping on the arrow. Customize the time and date then select “Save” to sync your new reminder to your 3Plus HR.
- The HR will vibrate twice and an icon will appear on the device when your reminder goes off.
How do I use the sleep mode feature?
- You can manually turn on/off sleep mode through the app or on your device.
i. Open the 3Plus Elite Series app and turn on the sleep mode on the home screen.
ii. On the 3Plus HR, swipe until you see the “APPS” icon. Tap on the “APPS” icon
and look for the Sleep icon (Moon). Tap on the Sleep icon and the green check
mark to turn on Sleep mode. - You can automatically track your sleep quality by setting up a pre-set sleep schedule.
i. Open the 3Plus Elite Series app and go the “Settings.” Select “Preset Sleep” and
set your sleep schedule by entering your Bed time and Awake Time. Switch the
“Auto Sleep” option to on and tap on “Save” to keep your preset sleep schedule.
ii. The 3Plus HR will now track your sleep patterns automatically during the preset
sleep schedule.
How long can the 3Plus HR store my activity data for without syncing to the Elite Series app?
The 3Plus HR can store your activity data for up to 5 days without syncing. If you forget to sync your data for 1 – 5 days, you will not lose the data for those days if you sync to the app by midnight on the fifth day. We recommend syncing your data to the app at least once a day.
How do I read text messages on my 3Plus HR?
When you receive a new text message, an icon will appear on the HR’s screen. Tap on the icon on the screen to read the message.
How do I view notifications?
- Swipe through the HR and look for the Notifications Icon. Tap on the Green chat icon to read through the text message that you’ve previously cleared.
- The Red icon is for missed calls and the blue icon is for social media messages. Tap the back arrow to go back to the main screen.
How do I use the Camera control feature on the 3Plus HR?
The Camera control feature allows you to remotely take pictures by tapping on the 3Plus HR.
Open the 3Plus Elite Series app and open the camera in the settings section. Position your phone to take the picture you want. Swipe through the 3Plus HR and find the camera icon in the APPS section. Tap on the camera icon and 3Plus HR will countdown from 3 to take a picture. Your smartphone will automatically snap a picture and save it to your device. Works with the front facing camera and the rear facing camera on your smartphone.How do I control my music with the 3Plus HR?
Swipe to the APPS section on the 3Plus HR and look for the music note icon. Tap on the music note icon which will lead you to the Play/Pause, Skip and Back button. The 3Plus HR can only control music from your smartphone’s default music app. (Google Play Music/Apple Music)
How can the 3Plus HR help me find my phone?
If you’ve misplaced your phone, the 3Plus HR can help you locate its position. Go to the APPS section on the 3Plus HR and tap on the find my phone icon. The HR will send a signal to your smartphone to vibrate and play the default alarm tone. (The HR must be within Bluetooth range to activate this feature)
How long does it take for the screen to timeout if I don’t use the 3Plus HR?
The screen will timeout after 10 seconds
When does the heart rate monitor automatically turn itself off on the 3Plus HR?
- If the heart rate monitor is left on, it will continue reading your heart rate for three
hours before it turns off. - If the heart rate monitor is left on and no one is wearing it, it can detect it’s not being
worn and turn the heart rate monitor off to conserve battery.
Is the 3Plus HR water resistant?
- Yes, the 3Plus HR is IP67 water resistant. This means that the 3Plus HR can handle
normal daily activities like water splashing when washing your hands or drizzle from
light rain. However, you should not take this swimming and we do not recommend
wearing the device in the shower. - If the band gets wet, we recommend drying it off.
How long does it take for the screen to timeout if I don’t use the 3Plus HR?
The screen will timeout after 10 seconds
What do I do if the 3Plus HR screen’s is frozen or it won’t turn on after charging?
Try a hard restart on the device. To perform a hard restart, place the 3Plus HR on the charging cradle while it is connected to a power source. Use a thin needle or pin and insert it into the back of the charging cradle’s pin hole.
Why is my 3Plus HR losing battery life quickly?
Make sure you don’t leave the heart rate monitor on all day. We recommend using the heart rate auto track feature in the app settings if you want to track your heart rate throughout the day.
When does the 3Plus HR reset and what happens to the previous day’s activity data?
The 3Plus HR resets to zero at midnight every night. The data from the previous day is stored on our cloud and you can review your history on the 3Plus Elite Series app.
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How to Videos
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How to Add Reminders
How to Charge Your HR Tracker
How to Check Your Activity
How to Reset or Restart Your HR Tracker
How to Set Your Goals
How to Setup Your HR Tracker
How to Turn on Notifications
How to Use Sleep Mode
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HR+ Downloads
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HR+ Quick Start Guide
Download our "Quick Start Guide"
HR+ Users Manual
HR+ "Owners Manual". You can download it by clinking the link below.
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3Plus HR+
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How do I reset my 3Plus HR+?
There are two ways to reset the 3Plus HR+.
- Open the 3Plus PRO app, go to the bottom menu and tap on Settings🡪 More settings🡪 scroll down and tap on Factory reset.
- On the 3Plus HR+, tap through the screens until you see “Settings”. Tap and hold the button to enter settings menu, and then tap thru the menu until you see Reset. Tap and hold the button to reset your watch.
Tips: Remember to unpair your watch from the App after you made factory reset on the watch, so the App will be able to pair with the watch again.
How does my 3Plus HR+ detect my sleep pattern?
- HR+ has automatic sleep tracking, and the watch will automatically start tracking your sleep once you pair to your mobile device. The sleep is tracked only once per 24-hour cycle starting from 6pm in your time zone. I.e. if you sleep from 6pm to 11pm your watch will track your sleep for that sleep cycle but will not track any other sleep cycles until 6pm the next day.
How do I read text messages and notifications on my 3Plus HR+?
- When you receive a new text message, a message alert will appear on the watch screen. If you want to view more or previous notifications on the watch, tap your watch until you see notifications, then tap and hold the button to enter your notification page. Simply just tap on the button to jump to the message you want to see.
Why are notifications delayed or missing on the 3Plus HR+?
Notifications may skip or stop occasionally for several reasons.
- Your phone must be within 30 feet of your HR+ to receive notifications.
- You won’t see text notifications if you have the conversation open on your phone.
- The HR+ shows new, unread texts.
- You won’t see notifications if you turned on settings such as do not disturb mode, quiet hours, or driving mode on your phone.
- You also won't see notifications on the HR+ if you turned on do not disturb mode or sleep mode on the watch.
- If you’re using multiple Bluetooth devices, your device may have trouble syncing to your watch. Try and sync the watch again.
- Make sure the 3+ PRO App is allowed to run in the background on your phone.
- You can receive notifications from 3rd party Apps. To receive notifications from these Apps, go to Settings 🡪 Notification 🡪 Other Apps. Here you can select which Apps to receive notifications from. Make sure to turn on the Other Apps button at the top to receive notifications.
How can the 3Plus HR+ help me to find my phone?
If you’ve misplaced your phone, the 3Plus HR+ can help you locate its position. Go to the Settings, tap and hold to enter settings. Tap the button until you see Find, then tap and hold to find your phone. Your phone will ring when you do so.
How long does it take for the screen to timeout if I don’t use the 3Plus HR+?
The screen will timeout after 5 seconds
How often my 3Plus HR+ monitor my Hear Rate and Temperature if I had them both on auto track?
Your 3Plus HR+ will automatically monitor your heart rate and temperature every 5 mins.
Is the 3Plus HR+ water resistant?
- Yes, the 3Plus HR is IP68 water resistant. This means that the 3Plus HR+ can handle normal daily activities like water splashing when washing your hands or drizzle from light rain. However, you should not take this swimming and we do not recommend wearing the device in the shower.
- If the band gets wet, we recommend drying it off.
Why is my 3Plus HR+ losing battery life quickly?
Make sure you don’t leave the heart rate and temperature auto track on all day. We recommend measure your heart rate and temperature when needed in order to save your battery life thru out the day.
How to update my 3Plus HR+ firmware?
To update your firmware, just simply go to the bottom menu of your App and tap on Settings🡪More settings, then scroll down the menu until you see Firmware update and tap on it to proceed update.
How to set up my goals on the App?
To set up your daily goals, simply go to the main page of your App and tap on the pencil icon on the top right hand corner. Under the page you will be able to set up your steps goal, sleep goal, calorie goal, activity time goal and distance goal.
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HR+ Downloads
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HR+ Quick Start Guide
Download our "Quick Start Guide"
HR+ Users Manual
HR+ "Owners Manual". You can download it by clinking the link below.
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3Plus Lite
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How do I reset my 3Plus Lite?
- Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
select “Settings.” - Select the “Reset” option and tap the check mark at the bottom to confirm.
- Keep in mind that you still have to unpair the 3Plus Lite from your Bluetooth list in your
phone to pair the 3Plus Lite again.
How do I set reminders on my 3Plus Lite?
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Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
select “Reminders.” -
Select the “Add a New Reminder” at the bottom of the screen. Select the type of
reminder you want to set by tapping on the arrow. Customize the time and date then
select “Save” to sync your new reminder to your 3Plus Lite. -
The 3Plus Lite will vibrate twice and an icon will appear on the device when your
How do I use the sleep mode feature?
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You can manually turn on/off sleep mode through the app or on your device.
i. Open the 3Plus Elite Series app and turn on the sleep mode on the home screen.
ii. On the 3Plus Lite, hold down on the button for 3 seconds. The sleep mode
feature will turn on and you will see a new icon appear on the 3Plus Lite’s
screen. -
You can automatically track your sleep quality by setting up a pre-set sleep schedule.
i. Open the 3Plus Elite Series app and go the “Settings.” Select “Preset Sleep” and
set your sleep schedule by entering your Bed time and Awake Time. Switch the
“Auto Sleep” option to on and tap on “Save” to keep your preset sleep schedule.
ii. The 3Plus Lite will now track your sleep patterns automatically during the preset
sleep schedule.
How long can the 3Plus Lite store my activity data for without syncing to the Elite Series app?
The 3Plus Lite can store your activity data for up to 5 days without syncing. If you forget to sync your data for 1 – 5 days, you will not lose the data for those days if you sync to the app by midnight on the fifth day. We recommend syncing your data to the app at least once a day.
How long does it take for the screen to timeout if I don’t use the 3Plus Lite?
The screen will timeout after 10 seconds.
The screen on my 3Plus Lite says “Card is full.” What does this mean?
This means that the 3Plus Lite has reached its maximum memory capacity for storing your activity data. You must sync the 3Plus Lite to the 3Plus Elite Series app to clear the data from the band.
Is the 3Plus Lite water resistant?
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Yes, the 3Plus Lite is IP67 water resistant. This means that the 3Plus Lite can handle
normal daily activities like water splashing when washing your hands or drizzle from light rain. However, you should not take this swimming and we do not recommend
wearing the device in the shower. -
If the band gets wet, we recommend drying it off.
- Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
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How to Videos
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How To Enable Your Notifications
How to Set Your Goals
How To Set Your Reminders
How To Set Your Sleep Tracker
How To Setup Your Lite Tracker
How To Track Your Activity
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3Plus Lite Downloads
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Application Download
Google Play – https://drive.google.com/file/d/1zl6aYHcREt20NZimAOiXo2922viQbWWl/view
iTunes App Store – https://itunes.apple.com/us/app/3plus-elite/id1058799143?mt=8
Owner's Manual
Below is the Lite "Owners Manual", provides detailed information on how to use and understand the Lite fitness band.
3Plus Lite Quick Start Guide
Provided below is our "Quick Start Guide", that will provide you a simple rundown on how to get your Lite started.
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3Plus Swipe C
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Enabling/Disabling Notification Alerts (Android)
- When being paired to the 3Plus Swipe C you are able to receive alerts via your mobile notifications.
(For example: calls, text, or any applications you normally receive alerts for)
To access the notification settings on the 3Plus Activity Tracker application, select the top-left hand corner menu.
This will generate a side bar with a menu, select "Pair Device". - Once on "Device" settings, scroll down until you see the "Notifications" toggles.
This will provide a list of all options that receive or block notifications.
Enabling/Disabling Notification Alerts (iOS)
- When being paired to the 3Plus SwipeC you are able to receive alerts via your mobile notifications.
(For example: calls, text, or any applications you normally receive alerts for)
To access the notification settings on the 3Plus Activity Tracker application, select the top-left hand corner menu. This will generate a side bar with a menu, select "Pair Device". - Once on the "Pair Device" settings, scroll down until you see the "Notifications" toggles.
This will provide a list of all options that receive or block notifications.
How to View the Software Version on Your Swipe C
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On the Swipe C:
- Swipe to the left of the time/date screen to select "Apps".
- You are then going to swipe until you see the settings icon.
- Swipe once to display "Info" and select. You are then going to swipe one more time to acquire the software specs (shown as SW).
- On the App: Tap on the Swipe C tile found on the app home screen, then scroll down to select 'Debug Info'.
Can I use the Swipe C with my Computer?
The 3Plus Swipe C is not compatible with any PC's. Unfortunately, a dashboard/desktop version of the 3Plus Activity Tracker application is not available.
(Currently, the Swipe C is only compatible with Android and iOS devices. Devices must at least carry iOS 7.0 or above and an Android OS 4.3 or above)
How do I Setup my Swipe C?
The first step to setting up the Swipe C is downloading the 3Plus Activity Tracker application. The connection from mobile device to band occurs via Bluetooth. Once the Bluetooth is turned on through the mobile device, the Swipe C will be able to pick up the signal.
(For instructions on pairing your Swipe C with iOS Click Here, for Android Click Here).
How do I Turn on and Navigate Through my Swipe C?
To view the display screen, firmly double tap on the Swipe C screen. To navigate through the different options, swipe the screen right or left, and to select an option simply tap on the icon you wish to choose.
When I Pair my Swipe C I Get an Error saying, "We Cannot Find Your Swipe-C"?
- Your mobile device may already be paired with another Bluetooth device. You must first un-pair the Bluetooth device from your mobile device to be able to connect to the Swipe C.
- If the Swipe C was paired with a mobile device previously, (and the device is within Bluetooth range) the band may still be paired to it through the back end. Due to this, the band is unable to pair with a new mobile devices.
Which Smartphones Support the Swipe C?
BLE (Bluetooth Low Energy a.k.a Bluetooth 4.0) is required to connect with the 3Plus Swipe C. Mobile devices must have a minimum display of 4 inches (measured from the bottom-left corner of the screen to the top-right corner). Operating system requirements consist of the mobile device running on iOS 7.1+ or Android 4.3+. The 3Plus app does NOT support tablet devices.
Why Does my Swipe C Only Have Four Letters/Numbers on the Screen?
These 4 characters are the pairing code that will need to be used to activate the Swipe C via the 3Plus application.
Why is it So Hard to Put the Swipe C on?
If you are having trouble fitting the clasp onto the band, try wetting the band with water. This will make it easier for the clasp to close.
Swipe C Tracking
The Swipe C will track steps taken, active minutes, distance traveled, calories burned and sleep
- Steps are tracked using internal hardware to detect movement and the movement is then determined to be a step (or not a step) based on a unique step tracking algorithm.
- Active minutes is calculated for any activity lasting 30 seconds or more. Any movement lasting less than 30 seconds will not count towards an active minute.
- Distance traveled is calculated using 3 factors: number of steps taken, speed of those steps, and set stride length.
(Stride length can be adjusted under the "User Settings" via the 3Plus application menu) - Calories are calculated using 4 factors: set weight/height, gender (both visible in user settings), the number of steps recorded, and the speed of those steps
- Sleep is tracked using the same hardware used to track movement of the Swipe C. Asleep, restless and awake periods are based on intensity of movement.
- When being paired to the 3Plus Swipe C you are able to receive alerts via your mobile notifications.
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