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Knowledge Base:

  • 3Plus Elite App

    • Can I use multiple 3Plus devices on the same account?

      Yes, but not at the same time. Only one 3Plus device can be paired to an account at a time.

      How can I change my goals for the activities?
      1. Open the 3Plus Elite Series App, tap on the menu icon in the top left corner and select “Goals.”
      2. Pick which goal you want to update by tapping on the corresponding arrow.
      3. Swipe up or down to change your goal
      4. After you’ve made your changes, make sure you press the “Save” button in the top right to save your new goals.
      How can I change my profile name on my account?
      1. From the home screen, tap on the menu icon in the top left corner and select “User Account”
      2. Tap on your name at the top of the list and then type in the new name you want to change to.
      3. Tap on the “Save” button to save your changes.
      How can I log out of my account from the App?
      1. From the home screen, tap on the menu icon in the top left corner and select “User Account”
      2. Tap on the “Log out” button at the bottom of the screen and press “OK” to confirm.
      How do I add a profile picture?
      1. Open the 3Plus Elite Series App and tap on the menu icon in the top left corner and select “User Account.”
      2. Tap on the picture icon and select “Camera” to take a picture and use it as your profile picture or select “Album” to use a picture that is saved on your phone.
      How do I add my friends?
      1. Open the 3Plus Elite Series App and tap on the “Add Friends” icon at the bottom of the home screen. Type in your friend’s user name or email address in the search bar to look for your friend. Tap “Add Friend” on the person you want to add and a request will be sent.
      2. Your friend must confirm your invitation by going to the leaderboard on their account and accepting the friend request by tapping on the check mark.
      How do I check my previous activity history?

      Open the 3Plus Elite Series App and tap on the activity’s progress bar on the home screen to view the history for that activity. You can view your history in a daily, weekly or monthly chart. Tap on the arrows to cycle through previous days, weeks or months.

      Which Android devices are compatible with the 3Plus VIBE?

      Android Smartphones running Android 4.3 (Jellybean) and above work with our 3Plus Elite App

      Which iOS devices are compatible with the 3Plus VIBE?

      iPhone running iOS 8.0 and above work with the 3Plus Elite App.

      Why does my number of daily steps taken seem inaccurate?

      With wearable wrist based devices, if you move your body a lot and not your arms, you may see a small difference in step counts than you would see if you were wearing a pedometer. 3Plus devices use a 3-axis accelerometer to recognize your motions. Factors such as riding on a bumpy road or swinging your arms around for an extended time may cause some overcounting of steps.

      Why is the 3Plus Elite Series App not detecting my 3Plus device during the pairing process?

      Make sure the 3Plus device battery is charged at least 50% and is close to your smartphone during the pairing process. If you have multiple Bluetooth devices within the area, we recommend attempting to pair the 3Pus device again, away from other sources that may cause Bluetooth interference.

      What is the difference between resetting and restarting the my 3PLUS device?
      1. If you reset the device, this will restore the device settings back to factory settings.
      2. If you restart the device, this will turn off, then turn the device back on.
      How do I unpair my 3Plus Device?
      1. Open the 3Plus Elite Series App and tap on the menu icon in the top left corner and select “Devices.”
      2. Select the “Unpair Device” option and tap the check mark at the bottom to confirm.
      Why am I not receiving notifications on my 3Plus HR?
      1. Make sure the 3Plus HR is paired to the 3Plus Elite Series App on your smartphone.
      2. Make sure your HR’s notification settings are turned on in the settings.
      3. Make sure the HR is within Bluetooth range of your smartphone.
      I’m having trouble re-pairing my 3Plus HR to my phone.

      If you are attempting to re-pair your 3Plus device after previously unpairing the device, check your smartphone’s Bluetooth settings and check the list for connected devices. Make sure the 3Plus device is not connected. If it is connected, unpair it from your Bluetooth and re try the pairing process again in the 3Plus Elite Series App.

  • 3Plus HR

    • How do I reset my 3Plus HR?

      There are two ways to reset the 3Plus HR.

      • Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and select “Settings.” Select the “Reset” option and tap on the check mark. Select “OK” to confirm to reset the HR.
      • On the 3Plus HR, swipe through the screens until you see the “APPS” menu. Select the “Settings” icon and swipe until you see the “Reset” option. Tap on the icon and tap on the green check mark to reset the device.
      How do I set reminders on my 3Plus HR?
      1. Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and select “Reminders.”
      2. Select the “Add a New Reminder” at the bottom of the screen. Select the type of reminder you want to set by tapping on the arrow. Customize the time and date then select “Save” to sync your new reminder to your 3Plus HR.
      3. The HR will vibrate twice and an icon will appear on the device when your reminder goes off.
      How do I use the sleep mode feature?
      1. You can manually turn on/off sleep mode through the app or on your device.

        i. Open the 3Plus Elite Series app and turn on the sleep mode on the home screen.

        ii. On the 3Plus HR, swipe until you see the “APPS” icon. Tap on the “APPS” icon
        and look for the Sleep icon (Moon). Tap on the Sleep icon and the green check
        mark to turn on Sleep mode.

      2. You can automatically track your sleep quality by setting up a pre-set sleep schedule.

        i. Open the 3Plus Elite Series app and go the “Settings.” Select “Preset Sleep” and
        set your sleep schedule by entering your Bed time and Awake Time. Switch the
        “Auto Sleep” option to on and tap on “Save” to keep your preset sleep schedule.

        ii. The 3Plus HR will now track your sleep patterns automatically during the preset
        sleep schedule.
      How long can the 3Plus HR store my activity data for without syncing to the Elite Series app?

      The 3Plus HR can store your activity data for up to 5 days without syncing. If you forget to sync your data for 1 – 5 days, you will not lose the data for those days if you sync to the app by midnight on the fifth day. We recommend syncing your data to the app at least once a day.

      How do I read text messages on my 3Plus HR?

      When you receive a new text message, an icon will appear on the HR’s screen. Tap on the icon on the screen to read the message.

      How do I use the sleep mode feature?
      1. Swipe through the HR and look for the Notifications Icon. Tap on the Green chat icon to read through the text message that you’ve previously cleared.
      2. The Red icon is for missed calls and the blue icon is for social media messages. Tap the back arrow to go back to the main screen.
      How do I use the Camera control feature on the 3Plus HR?

      The Camera control feature allows you to remotely take pictures by tapping on the 3Plus HR.

      Open the 3Plus Elite Series app and open the camera in the settings section. Position your phone to take the picture you want. Swipe through the 3Plus HR and find the camera icon in the APPS section. Tap on the camera icon and 3Plus HR will countdown from 3 to take a picture. Your smartphone will automatically snap a picture and save it to your device. Works with the front facing camera and the rear facing camera on your smartphone.

      How do I control my music with the 3Plus HR?

      Swipe to the APPS section on the 3Plus HR and look for the music note icon. Tap on the music note icon which will lead you to the Play/Pause, Skip and Back button. The 3Plus HR can only control music from your smartphone’s default music app. (Google Play Music/Apple Music)

      How can the 3Plus HR help me find my phone?

      If you’ve misplaced your phone, the 3Plus HR can help you locate its position. Go to the APPS section on the 3Plus HR and tap on the find my phone icon. The HR will send a signal to your smartphone to vibrate and play the default alarm tone. (The HR must be within Bluetooth range to activate this feature)

      How long does it take for the screen to timeout if I don’t use the 3Plus HR?

      The screen will timeout after 10 seconds

      When does the heart rate monitor automatically turn itself off on the 3Plus HR?
      • If the heart rate monitor is left on, it will continue reading your heart rate for three
        hours before it turns off.
      • If the heart rate monitor is left on and no one is wearing it, it can detect it’s not being
        worn and turn the heart rate monitor off to conserve battery.
      When does the heart rate monitor automatically turn itself off on the 3Plus HR?
      • Yes, the 3Plus HR is IP67 water resistant. This means that the 3Plus HR can handle
        normal daily activities like water splashing when washing your hands or drizzle from
        light rain. However, you should not take this swimming and we do not recommend
        wearing the device in the shower.
      • If the band gets wet, we recommend drying it off.
      How long does it take for the screen to timeout if I don’t use the 3Plus HR?

      The screen will timeout after 10 seconds

      What do I do if the 3Plus HR screen’s is frozen or it won’t turn on after charging?

      Try a hard restart on the device. To perform a hard restart, place the 3Plus HR on the charging cradle while it is connected to a power source. Use a thin needle or pin and insert it into the back of the charging cradle’s pin hole.

      Why is my 3Plus HR losing battery life quickly?

      Make sure you don’t leave the heart rate monitor on all day. We recommend using the heart rate auto track feature in the app settings if you want to track your heart rate throughout the day.

      When does the 3Plus HR reset and what happens to the previous day’s activity data?

      The 3Plus HR resets to zero at midnight every night. The data from the previous day is stored on our cloud and you can review your history on the 3Plus Elite Series app.

  • How to Videos

    • How to Add Reminders
       
      How to Charge Your HR Tracker
       
      How to Check Your Activity
       
      How to Reset or Restart Your HR Tracker
       
      How to Set Your Goals
       
      How to Setup Your HR Tracker
       
      How to Turn on Notifications
       
      How to Use Sleep Mode
       
      Fitness Tracker with Heart-rate Monitor
       
  • 3Plus LITE

    • How do I reset my 3Plus Lite?
      1. Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
        select “Settings.”
      2. Select the “Reset” option and tap the check mark at the bottom to confirm.
      3. Keep in mind that you still have to unpair the 3Plus Lite from your Bluetooth list in your
        phone to pair the 3Plus Lite again.
      How do I set reminders on my 3Plus Lite?
      1. Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
        select “Reminders.”

      2. Select the “Add a New Reminder” at the bottom of the screen. Select the type of
        reminder you want to set by tapping on the arrow. Customize the time and date then
        select “Save” to sync your new reminder to your 3Plus Lite.

      3. The 3Plus Lite will vibrate twice and an icon will appear on the device when your

      How do I use the sleep mode feature?
      1. You can manually turn on/off sleep mode through the app or on your device.

        i. Open the 3Plus Elite Series app and turn on the sleep mode on the home screen.

        ii. On the 3Plus Lite, hold down on the button for 3 seconds. The sleep mode
        feature will turn on and you will see a new icon appear on the 3Plus Lite’s
        screen.

      2. You can automatically track your sleep quality by setting up a pre-set sleep schedule.

        i. Open the 3Plus Elite Series app and go the “Settings.” Select “Preset Sleep” and
        set your sleep schedule by entering your Bed time and Awake Time. Switch the
        “Auto Sleep” option to on and tap on “Save” to keep your preset sleep schedule.

        ii. The 3Plus Lite will now track your sleep patterns automatically during the preset
        sleep schedule.

      How long can the 3Plus Lite store my activity data for without syncing to the Elite Series app?

      The 3Plus Lite can store your activity data for up to 5 days without syncing. If you forget to sync your data for 1 – 5 days, you will not lose the data for those days if you sync to the app by midnight on the fifth day. We recommend syncing your data to the app at least once a day.

      How long does it take for the screen to timeout if I don’t use the 3Plus Lite?

      The screen will timeout after 10 seconds.

      The screen on my 3Plus Lite says “Card is full.” What does this mean?

      This means that the 3Plus Lite has reached its maximum memory capacity for storing your activity data. You must sync the 3Plus Lite to the 3Plus Elite Series app to clear the data from the band.

      Is the 3Plus Lite water resistant?
      1. Yes, the 3Plus Lite is IP67 water resistant. This means that the 3Plus Lite can handle
        normal daily activities like water splashing when washing your hands or drizzle from light rain. However, you should not take this swimming and we do not recommend
        wearing the device in the shower.

      2. If the band gets wet, we recommend drying it off.

  • How to Videos

    • How To Enable Your Notifications
       
      How to Set Your Goals
       
      How To Set Your Reminders
       
      How To Set Your Sleep Tracker
       
      How To Setup Your Lite Tracker
       
      How To Track Your Activity
       
  • 3Plus Vibe

    • How do I reset my 3Plus Vibe?

      There are two ways to reset the 3Plus Vibe.

      • Open the 3Plus Elite Series app and tap on the menu icon in the top left corner
        and select “Settings.” Select the “Reset” option and tap on the check mark.
        Select “OK” to confirm to reset the VIBE.

      • On the 3Plus VIBE, swipe through the screens until you see the “APPS” menu.
        Select the “Settings” icon and swipe until you see the “Reset” option. Tap on the
        icon and tap on the green check mark to reset the device.

      How do I set reminders on my 3Plus Vibe?
      1. Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
        select “Reminders.”
      2. Select the “Add a New Reminder” at the bottom of the screen. Select the type of
        reminder you want to set by tapping on the arrow. Customize the time and date then
        select “Save” to sync your new reminder to your 3Plus VIBE.
      3. You can check what types of reminders you have set by going back to the app or looking
        in the “APPS” section of the 3Plus VIBE.
      4. The VIBE will vibrate twice and an icon will appear on the device when your reminder
        goes off.
      How do I use the sleep mode feature?
      1. You can manually turn on/off sleep mode through the app or on your device.

        i. Open the 3Plus Elite Series app and turn on the sleep mode on the home screen.

        ii. On the 3Plus VIBE, swipe until you see the “APPS” icon. Tap on the “APPS” icon
        and look for the Sleep icon (Moon). Tap on the Sleep icon and the green check
        mark to turn on Sleep mode.

      2. You can automatically track your sleep quality by setting up a pre-set sleep schedule.

        i. Open the 3Plus Elite Series app and go the “Settings.” Select “Preset Sleep” and
        set your sleep schedule by entering your Bed time and Awake Time. Switch the
        “Auto Sleep” option to on and tap on “Save” to keep your preset sleep schedule.

        ii. The 3Plus VIBE will now track your sleep patterns automatically during the
        preset sleep schedule.

      How long can the 3Plus VIBE store my activity data for without syncing to the Elite Series app?

      The 3Plus VIBE can store your activity data for up to 5 days without syncing. If you forget to sync your data for 1 – 5 days, you will not lose the data for those days if you sync to the app by midnight on the fifth day. We recommend syncing your data to the app at least once a day.

      How do I read text messages on my 3Plus VIBE?

      When you receive a new text message, an icon will appear on the VIBE’s screen. Tap on the icon on the screen to read the message.

      How do I read a text message that I accidently cleared?
      1. Swipe through the VIBE and look for the Notifications Icon. Tap on the Green chat icon
        to read through the text message that you’ve previously cleared.

      2. Tap the “Clear All” to remove all alerts you’ve recently received. The VIBE can hold up to
        five most recent text messages, missed call, emails, social medias and calendar event
        notifications.

      How do I use the Camera control feature on the 3Plus VIBE?

      Open the 3Plus Elite Series app and open the camera in the settings section. Position your phone to take the picture you want. Swipe through the 3Plus VIBE and find the camera icon in the APPS section. Tap on the camera icon and 3Plus VIBE will countdown from 3 to take a picture. Your smartphone will automatically snap a picture and save it to your device. Works with the front facing camera and the rear facing camera on your smartphone.

      How do I control my music with the 3Plus VIBE?

      Swipe to the APPS section on the 3Plus VIBE and look for the music note icon. Tap on the music note icon which will lead you to the Play/Pause, Skip and Back button. The 3Plus VIBE can only control music from your smartphone’s default music app. (Google Play Music/Apple Music)

      How can the 3Plus VIBE help me find my phone?

      If you’ve misplaced your phone, the 3Plus VIBE can help you locate its position. Go to the APPS section on the 3Plus VIBE and tap on the find my phone icon. The VIBE will send a signal to your smartphone to vibrate and play the default alarm tone. (The VIBE must be within Bluetooth range to activate this feature)

      How long does it take for the screen to timeout if I don’t use the 3Plus VIBE?

      The screen will timeout after 10 seconds

      When does the heart rate monitor automatically turn itself off on the 3Plus VIBE?
      • If the heart rate monitor is left on, it will continue reading your heart rate for three
        hours before it turns off.

      • If the heart rate monitor is left on and no one is wearing it, it can detect it’s not being
        worn and turn the heart rate monitor off to conserve battery.

      Is the 3Plus VIBE water resistant?
      • Yes, the 3Plus VIBE is IP62 water resistant. This means that the 3Plus VIBE can handle
        normal daily activities like water splashing when washing your hands or drizzle from
        light rain. However, you should not take this swimming or wear this device in the
        shower.

      • If the watch gets wet, we recommend drying it off as soon as you can.

      What do I do if the 3Plus VIBE screen’s is frozen or it won’t turn on after charging?

      Try a hard restart on the device. To perform a hard restart, place the 3Plus VIBE on the charging cradle while it is connected to a power source. Use a thin needle or pin and insert it into the back of the charging cradle’s pin hole.

      Why is my 3Plus VIBE losing battery life quickly?

      Make sure you don’t leave the heart rate monitor on all day. We recommend using the heart rate auto track feature in the app settings if you want to track your heart rate throughout the day.

      When does the 3Plus VIBE reset and what happens to the previous day’s activity data?

      The 3Plus VIBE resets to zero at midnight every night. The data from the previous day is stored on our cloud and you can review your history on the 3Plus Elite Series app.

  • How to Videos

    • How to add Reminders
       
      How to Charge your 3Plus Vibe
       
      How to check your activity
       
      How to create an account and pair the 3Plus Vibe
       
      How to set your activity goals
       
      How to swap bands
       
      How to track your sleep with the 3Plus Vibe
       
      How to turn on notifications
       
      Fitness Tracker
       
  • 3Plus Elite App

  • 3Plus HR

  • 3Plus Lite

  • 3Plus Vibe

    • 3Plus Vibe Quick Start Guide

      Download our "Quick Start Guide", that will provide you with the basics to get your Vibe set-up.

      3Plus Vibe QSG 1.26.17.pdf

      3Plus Vibe Users Manual

      The 3Plus Vibe  "Owners Manual", provides detailed information on how to use and understand the Vibe fitness band.  You can download it by clinking the link below.

      3PLUS-VIBE FIM 2-7-2017.doc

  • 3Plus Swipe C

    • Enabling/Disabling Notification Alerts (Android)
      1. When being paired to the 3Plus Swipe C you are able to receive alerts via your mobile notifications.
        (For example: calls, text, or any applications you normally receive alerts for)
        To access the notification settings on the 3Plus Activity Tracker application, select the top-left hand corner menu.
        This will generate a side bar with a menu, select "Pair Device".
      2. Once on "Device" settings, scroll down until you see the "Notifications" toggles.
        This will provide a list of all options that receive or block notifications.
      Enabling/Disabling Notification Alerts (iOS)
      1. When being paired to the 3Plus SwipeC you are able to receive alerts via your mobile notifications.
        (For example: calls, text, or any applications you normally receive alerts for)
        To access the notification settings on the 3Plus Activity Tracker application, select the top-left hand corner menu. This will generate a side bar with a menu, select "Pair Device".
      2. Once on the "Pair Device" settings, scroll down until you see the "Notifications" toggles.
        This will provide a list of all options that receive or block notifications.
      How to View the Software Version on Your Swipe C
      1. On the Swipe C:
        1. Swipe to the left of the time/date screen to select "Apps".
        2. You are then going to swipe until you see the settings icon.
        3. Swipe once to display "Info" and select. You are then going to swipe one more time to acquire the software specs (shown as SW).
      2. On the App: Tap on the Swipe C tile found on the app home screen, then scroll down to select 'Debug Info'.
      Can I use the Swipe C with my Computer?

      The 3Plus Swipe C is not compatible with any PC's. Unfortunately, a dashboard/desktop version of the 3Plus Activity Tracker application is not available.

      (Currently, the Swipe C is only compatible with Android and iOS devices. Devices must at least carry iOS 7.0 or above and an Android OS 4.3 or above)

      How do I Setup my Swipe C?

      The first step to setting up the Swipe C is downloading the 3Plus Activity Tracker application. The connection from mobile device to band occurs via Bluetooth. Once the Bluetooth is turned on through the mobile device, the Swipe C will be able to pick up the signal.

      (For instructions on pairing your Swipe C with iOS Click Here, for Android Click Here).

      How do I Turn on and Navigate Through my Swipe C?

      To view the display screen, firmly double tap on the Swipe C screen. To navigate through the different options, swipe the screen right or left, and to select an option simply tap on the icon you wish to choose.

      When I Pair my Swipe C I Get an Error saying, "We Cannot Find Your Swipe-C"?
      1. Your mobile device may already be paired with another Bluetooth device. You must first un-pair the Bluetooth device from your mobile device to be able to connect to the Swipe C.
      2. If the Swipe C was paired with a mobile device previously, (and the device is within Bluetooth range) the band may still be paired to it through the back end. Due to this, the band is unable to pair with a new mobile devices.
      Which Smartphones Support the Swipe C?

      BLE (Bluetooth Low Energy a.k.a Bluetooth 4.0) is required to connect with the 3Plus Swipe C. Mobile devices must have a minimum display of 4 inches (measured from the bottom-left corner of the screen to the top-right corner). Operating system requirements consist of the mobile device running on iOS 7.1+ or Android 4.3+. The 3Plus app does NOT support tablet devices.

      Why Does my Swipe C Only Have Four Letters/Numbers on the Screen?

      These 4 characters are the pairing code that will need to be used to activate the Swipe C via the 3Plus application.

      Why is it So Hard to Put the Swipe C on?

      If you are having trouble fitting the clasp onto the band, try wetting the band with water. This will make it easier for the clasp to close.

      Swipe C Tracking

      The Swipe C will track steps taken, active minutes, distance traveled, calories burned and sleep

      • Steps are tracked using internal hardware to detect movement and the movement is then determined to be a step (or not a step) based on a unique step tracking algorithm.
      • Active minutes is calculated for any activity lasting 30 seconds or more. Any movement lasting less than 30 seconds will not count towards an active minute.
      • Distance traveled is calculated using 3 factors: number of steps taken, speed of those steps, and set stride length.
        (Stride length can be adjusted under the "User Settings" via the 3Plus application menu)
      • Calories are calculated using 4 factors: set weight/height, gender (both visible in user settings), the number of steps recorded, and the speed of those steps
      • Sleep is tracked using the same hardware used to track movement of the Swipe C. Asleep, restless and awake periods are based on intensity of movement.

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